capture customers’ feedback fast and simple without friction.

Does this sound familiar?

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Businesses don’t communicate with every customer directly, so they don’t know whether customers are satisfied or dissatisfied with their service or product. We help businesses ask their customers directly and get an objective loyalty metric.
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Customers leave unexpectedly because something was bothering them. But they never said anything, and no one asked. We ask customers about issues before they leave.
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They collect feedback but don’t know what to do with it next. We help set up a process for working with feedback.

NPSimple is a tool for quickly collecting customer feedback through simple surveys  with a dedicated Feedback assistant.

With NPSimple you can grow a better product by asking customers a simple question: how likely are you to recommend us to a friend or colleague?
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How it works?

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NPSimple gathers honest customer feedback and turns it into clear metrics and actionable data.
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You improve your product by addressing issues and increasing customers' satisfaction.
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Retention grows, customer loyalty strengthens, and attracting new customers becomes easier.
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Your business economics improve through higher conversion rates on first purchases and better customer retention.
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How can you use NPS?
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Identify gaps in sales scripts, refine your sales approach, and boost conversion rates.
For example, after a purchase, send a survey to customers, collect NPS, and get feedback on your sales team’s performance.
Learn about customer issues and requests to improve your product
Regularly survey your existing customers, fix problems, and strengthen their commitment to your product.
Track how your decisions impact customers' loyality
Monitor how new product features or changes in customer service influence customer loyalty.

How implementing NPS can lead your business to success

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Enables regular collection and digitization of customer feedback, creating a continuous feedback loop between your business and customers.
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Establishes a rapid response channel for customer issues and requests.
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Increases loyalty and enhances reputation among existing customers by addressing service issues.
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Improves retention by resolving problems, enhancing service quality, and increasing value for existing customers.

Your personal assistant will handle the entire process:

1. Integrate your systems seamlessly with NPSimple.com.
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2. Analyze your current feedback collection methods to identify improvement areas.
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3. Configure and automate survey triggers, distribute surveys, collect responses, and track results.
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4. Perform detailed data analysis, generate comprehensive reports, and provide tailored recommendations for each segment.
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What our clients say

Everything is very simple and user-friendly

No unnecessary buttons or distracting features. It does exactly what it was designed for: quickly collecting feedback from your customers, viewing their responses, analyzing them, and taking action on their wishes or concerns.

Maxim Wright
CEO & Founder CRM Craft

The insights were deeper than what I could have come up with on my own, to be honest

Even with my small user base (fewer than 100 current and former users), the product recommendations provide enough material for a dozen or so hypotheses.

Anna Virich
Founder, "Better" community

NPSimple team is quite professional at what they do.

I needed minimal input and effort from our side, they did handle everything on autopilot on their own, which is something I value. They sent regular detailed updates, and came back with results.
Would recommend them, especially if you have a large user base.

Ivan Nikolaev
Founder, Slon Exterior Care

Start to get valuable feedback!

Create NPSimple account and send first surveys to your customers in 5 minutes
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Parma CRM, Inc. 2025
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