Terms of Service

NPSimple Privacy Policy

Your privacy is important to us. It is NPSimple’s policy to respect your privacy and comply with applicable laws and regulations regarding any personal information we may collect about you, including through our website, https://www.npsimple.com, and any other sites we own and operate.

Personal information refers to any data that can identify you, such as your name, address, device information, and how you interact with our service.

This policy is effective as of 15 October 2024.

1. Information We Collect

We collect two types of information:

Voluntarily Provided Information: This includes personal information you provide directly to us, such as when you register for an account, subscribe to our newsletter, or contact us.
Automatically Collected Information: This includes technical data that your devices send automatically when accessing our services. It may include:
- Log Data: This refers to information such as your device’s IP address, browser type and version, pages you visit, date and time of your visit, time spent on each page, and other related information.
- Transaction Data: This covers information accumulated during the normal use of our platform, including user interactions, transaction records, and analytics data.

2. How We Use Your Information

We use your personal information for the following purposes:

To Provide Services: Including connecting with CRM systems, sending feedback surveys, and generating reports based on survey data.
To Improve Our Services: Analyzing usage data to enhance user experience and product functionality.
Customer Support: Assisting users with account-related issues and resolving any problems that may arise.
Communication: Sending service-related updates and promotional information (with your consent).

3. Legal Basis for Processing Your Personal Information

We process your personal information based on the following legitimate reasons:

Consent: When you have given us consent for specific purposes (e.g., receiving marketing emails).
Performance of a Contract: When necessary to fulfill a contract or provide services.
Legitimate Interests: To improve and operate our services.
Compliance with Law: When required by applicable laws or regulations.

4. Data Sharing and Disclosure

We do not sell your personal data. However, we may disclose it in the following circumstances:

Service Providers: To third-party vendors assisting in platform operations (e.g., hosting, analytics).
Business Transfers: In the event of a merger or acquisition, your data may be transferred.
Legal Requirements: When required by law or legal processes.

We may share personal data with:

Parent, subsidiary, or affiliate companies
Third-party service providers (e.g., Google Analytics, hosting services)
Law enforcement and regulatory authorities when legally required
Employees, contractors, business partners, and related entities
Credit reporting agencies, courts, and regulatory authorities if you fail to meet payment obligations.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to monitor activity and store certain information. These technologies help us enhance user experience and functionality. You can control cookie settings via your browser. For more details, please review our Cookie Policy.

6. Data Security

We implement commercially acceptable security measures to protect your personal data. However, no method of transmission or storage is entirely secure. You are encouraged to use strong passwords and maintain the security of your personal devices.

7. International Transfers

If your personal information is transferred outside of the European Economic Area (EEA), we ensure that appropriate safeguards, such as standard data protection clauses, are in place to protect your data.

8. Retention of Personal Information

We retain your personal data for as long as necessary to fulfill the services we provide and to comply with legal obligations. If your account is deleted, we will erase your personal information unless retention is required by law. In some cases, we may retain anonymized data for research or statistical purposes.

9. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of any such data, we will take steps to delete it.

10. Your Rights and Controlling Your Personal Information

You have the right to:

Access your personal data.
Correct inaccurate data.
Delete personal data (with some exceptions).
Object to or restrict data processing.
Request data portability.

To exercise these rights, contact us at help@npsimple.com.

11. California Residents’ Privacy Rights

Under the California Consumer Privacy Act (CCPA), California residents have the following rights:

Right to Know: Request details on what personal information we collect and how it is used.
Right to Delete: Request the deletion of personal information.
Right to Opt-Out: Opt-out of the sale of personal information.

For more information or to exercise these rights, contact us.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or to comply with legal requirements. Updates will be posted on this same link, and significant changes will be communicated to you via email or notifications through our service.

13. Contact Information

For any questions or concerns regarding your privacy, you can reach us at:

NPSimple
Email: help@npsimple.com